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1. How is Hey Lady style different from other wedding brands?  
Hey Ladies are timeless fashionistas with effortless style. Classics with a flirty twist. Accessible luxury is at the tip of your toes. At Hey Lady Shoes, we consider ourselves the Anti-Wedding Wedding shoe. Vintage Chic with Modern Comfort. All designs are vintage-inspired, classics-with-a-twist that stand the test of time. The Nasa-developed memory foam and comfort features are an extra must-have bonus. We also designed both Day and Night shoes to take brides from bachelorette parties, bridal showers and rehearsal dinners, all the way to ceremony and dance receptions. All of our shoe fabrics we chose to be soft and luxurious to the touch. All of our silk satins are a 100% and not polyester blends that have been dipped into starch. They are more flexible as you walk and not stiff to the touch. There will be slight fabric wrinkling from any type of movement (including shipping) but this is to be expected as it molds to your foot with each step.
2. Do you ship internationally?  
OUI! POR SUPUESTO! BESTIMMT! Hey Lady has shipped to more than a dozen different countries around the globe, anywhere from Afghanistan and Australia to Belgium and the Netherlands. All international orders are shipped via US Postal Service International Express Mail, which generally takes about 5 business days. This is the most economical shipping option that also includes tracking. Depending on your country's laws, there may be a customs and duties tax that needs to be paid before receipt of shipment. For example, Canada has a 6%customs/6%duties tax. For more information or assistance, please email info@shopheylady.com.
3. Do you offer different whites?  
We distinguish our "whites" by using different upper materials for our shoes. See below for our corresponding whites and materials, from brightest white to Off-white and our recommended styles. We chose an off-white silk satin that blended with both White and Ivory dresses. This white has warm undertones and complements Ivory's yellow undertones. Brightest white: patent leather (TAKEN) Diamond white: Micro-fiber suede (STRAPTEASE, PRINCESS BUTTERCUP) White w/silver undertones: 100% silk satin DADDY'S GIRL, BALL & CHAIN has off-white upper with silver chain strap) Off-white w/warmer undertones: 100% silk satins (OFF THE MARKET, HEEL BOY, PUCKER UP, YES MA'AM, AT TIFFANY'White/Black, PRE-NOPE, KNOTTY GIRL, TWINKLETOES The closest to Ivory would be PUCKER-UP/YESMA'AM-pearlescent Ivory platform heel and straps of Pucker-Up with off-white silk satin. Also OFF THE MARKET has a latte silk satin lining an off-white lace. The micro-fiber suede of COCO PUFFS has more ivory tones in contrast to its black trim. The best NEUTRALS that blend with Ivory are the light gold metallics: CHAMPAGNE GOGGLES, DADDY's GIRL.
4. Are Hey Lady shoes dyeable?  
We are Anti-dyeable in the sense that we are against wearing "ugly, stiff, and outdated" shoes. Our fabric shoes are considered dyeable because they are a 100% silk satin. Other shoes with polyester blends etc. will not dye evenly. However, depending on trims (bows, jewels,etc.) the results will vary on if it is possible. Please consult a shoe dye expert for confirmation. Hey Lady currently does not custom dye shoes.
5. Are your shoes REALLY comfortable?? Are your shoes true to size?  
We think so! Definitely longer than the hour or two we find with normal unsupported heels. We spent a year developing a mold for what we considered comfortable- pulling different parts from different styles we liked. For example, we have a dancer's fit toebox which has slightly more room than your average Nine West and a lot more room than your average Christian Louboutin. We chose the thickest, slender heel to provide balance but still look feminine. The Nasa-developed memory foam is shock-absorbing versus regular cushioning foams. These are used in running and basketball shoes and absorbs high-impact movement. The material "bounces" back like a Tempurpedic bed, whereas a cushioning foam deflates with the weight of your foot. Buffed leather soles provide elegant traction to dance floors. See "Anatomy of a Heel" for more details. However, comfort levels and duration vary with each Hey Lady style. 3" heels are lighter and more flexible than the 4" with platform. Although Micro-fiber suede shoes tend to get dirtier more easily, they are the most comfortable with breathable fabric that molds to the feet. Some peep-toe shoes have a tighter toe area than closed-toed ones so that toes may stay in place. As with all shoe companies, all styles vary with size. Some shoes fit true to size, others run smaller or larger. Please email info@shopheylady.com for recommendations on certain styles. All of our shoe fabrics we chose to be soft and luxurious to the touch. All of our silk satins are a 100% and not polyester blends that have been dipped into starch. They are more flexible as you walk and not stiff to the touch. There will be slight fabric wrinkling from any type of movement (including shipping) but this is to be expected as it flexes with each step.
6. How tall are your heels?  
We measure from the very back of the heelcup down. Some companies may measure from the center of the heel up so what we would consider a 3" heel, they would call a 2.5" heel. We are considering other heel heights including kitten 1", flats, and wedges. Please email info@shopheylady.com with your suggestions :)
7. Who designed the Little White Dresses in your Lookbook?  
All of the LWDs you see on the website and in the lookbook were designed by Hey Lady to correspond with the shoes. We had to postpone production to concentrate on shoes, but keep looking out! We may produce these in limited editions shortly.
8. How do I clean the micro-fiber suede shoes?  
The micro-fiber suede tends to be the most comfortable fabric, but it also tends to get dirty more easily. This fabric can be cleaned with normal suede cleaner using a clean white towel. Brushing the fabric with a clean toothbrush can also be used to restore the suede-like finish. We also recommend using Scotchguard as a suede protectant against the natural elements.
9. Do you come in different widths? Do you customize?  
We only have one width, and that is what we call "slightly wider than Nine West and much wider than Louboutins." It is based on a dancer's fit toe box for maximum comfort and style. Even our "pointy" toe shoes have a rounded point to accomodate this width to make the foot as delicately ladylike as possible. We are unable to customize shoes but do appreciate any and all feedback/suggestions for colors/styles/etc.
10. What is your Return Policy?  
See https://www.shopheylady.com/return-policy.php on home page.
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